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About us

Our Team

Keith Dunne - Sales Director

Keith brings extensive telecoms experience to the team.

He started his career with BT in Edinburgh, specialising in network planning and design.

On relocating to Cheltenham, Keith developed his telecoms management skills with Zurich Financial Services (formerly Eagle Star Insurance) before moving to Equant in 2003.

Taking on the role of European Operations Director for the ZFS account, Keith was responsible for the management of 60 technical and business management staff across 7 countries.

Keith left Equant in November 2006 and OutsourceVoice was launched in early 2007

Contact Keith »

Richard Price - Programme Director

Richard has wide-ranging experience across the corporate world in fields ranging from Accounting to Software Development.

Much of his career has been spent working for the Eagle Star/Zurich organisation where his last role was  leading a project developing a Management Information system for mobile telephony.

For the 3 years prior to joining OutsourceVoice, Richard ran his own IT Project Management consultancy.

Within OutsourceVoice Richard has a number of key roles including Compliance, Procurement, Project Management, Provisioning and Partnership Development.Contact Richard »

Melanie Green - Energy Services Account Manager

 

Melanie started work with Eagle Star in 1986 as part of the Facilities management team, planning and organising frequent office reorganisations, bringing together all elements such as telecoms, computer services, furniture design and moves.

In 1997, Melanie moved to an international  telecoms company based in Swindon, into the role of UK Space Planning Manager, project-managing major refurbishments and dilapidations at locations across the south of the UK including central London. 

Mel then joined a multi-national services company in Cheltenham in the position of Facilities Manager, managing staff and budgets encompassing the ongoing maintenance, security and Health and Safety requirements of the prestigious offices on the outskirts of the town centre. 

Mel's primary role within OutsourceVoice is to manage our energy services accounts, dealing directly with suppliers and keeping a close eye on the market in order to obtain the best service and rates for our customers.Contact Melanie »


Paul Dixon - Operations Director

Paul has been involved in the IT and telecoms industries for over 20 years.

Initially designing and implementing bespoke software systems in the City of London, Paul then joined the travel sector of Eagle Star Insurance to create a national claims handling service, linking independant claims brokers to a single solution across the wide area network facility.

Recruited specifically to manage the build and deployment phase of the new global claims system for Insurance companies both in the UK and worldwide, Paul joined the Innovation Group and became instrumental in the development of software products and services to all sectors of the Insurance & Finance industries, assisting the company to reach FTSE250 status.

Paul joined OutsourceVoice in 2010. He has managed and participated in a number of key projects for the Company, including the construction and deployment of an enhanced CISCO call handling agent desktop system for one of the major Building Societies in the UK.Contact Paul »